mms99 Privacy Policy & Data Protection

mms99 (hereinafter referred to as "we", "our", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. Protecting the privacy of your personal information is our responsibility, and we take this matter very seriously.

This privacy policy describes in detail what information we collect when you visit the mms99 platform or use our services, how that information is used, with whom it may be shared, and how your information is kept secure. This policy is an integral part of our Terms and Conditions.

We reserve the right to change this policy at any time. If any significant changes are made to the policy, we will notify you by posting a notice on the site. Continued use of the platform after any changes will be considered acceptance of the revised policy.

mms99 uses your information only for the following lawful purposes:

3.1 Account Management & Identity Verification

Your information is needed to create, manage, and secure your account. Verifying age (users under 21 are not permitted to use the platform) and confirming identity are part of our legal obligations.

3.2 Financial Transaction Processing

Your payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, to prevent fraud, and to ensure financial security.

3.3 Providing Customer Service

We use your contact information to communicate with you, answer your questions, and resolve issues. Our 24/7 live chat and email support service relies on this information.

3.4 Platform Security & Fraud Prevention

We conduct security analysis to detect and prevent unauthorized access, money laundering, and other fraudulent activities.

3.5 Service Improvement

By analyzing user experience, information is used to improve the functionality and usability of the mms99 platform. This analysis helps us ensure better service for you.

3.6 Ensuring Responsible Gaming

We analyze your gaming history to monitor your gaming behavior and identify potentially problematic behavior and provide support. This process is conducted entirely for your protection.

mms99 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site. Cookies are small text files stored on your device that hold specific information.

We may share your information in the following limited circumstances:

5.1 Service Provider Partners

Trusted third parties may be engaged to provide necessary services such as payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification, and technical infrastructure management. These partners receive only the minimum information necessary to provide their specific service, and they operate under strict confidentiality agreements.

5.2 Game Providers

Our game providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive limited technical information for the operation of games. However, they do not have access to your personally identifiable information.

5.3 Legal Obligations

We may be required to provide information in response to applicable laws in Bangladesh, court orders, or valid requests from competent authorities. In such cases, we will provide only as much as is legally required.

5.4 Fraud Prevention

In cases involving investigations into serious fraud or criminal activity, relevant information may be shared at the request of law enforcement agencies.

mms99 applies industry-standard, best-in-class security measures to protect your information. Our technical and organizational protection framework is as follows:

• SSL/TLS Encryption: All data transfers between your browser and our servers are secured by advanced encryption technology, preventing third parties from reading the information.
• Password Encryption: Your password is never stored directly — it is kept only in a strong cryptographic hash format.
• Two-Factor Authentication: Two-step verification is available to add an extra layer of security to your account.
• Firewall & Intrusion Detection: Our systems are under automated monitoring 24 hours a day.
• Data Segregation: Sensitive financial and personal information is stored in a separate, secured environment.
• Regular Security Reviews: Our security team regularly tests the system for vulnerabilities and applies necessary updates.
• Staff Training: Employees with access to user data are required to comply with strict privacy policies and receive regular training.

While we are committed to ensuring the highest level of security, it is not possible for anyone to guarantee 100% security over the internet. We therefore always encourage you to use a strong password and not share your account details with anyone.

mms99 retains your data only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations. Retention periods for different types of information are as follows:

7.1 While the Account is Active

All account and transaction information will be retained while your account is active. This information is used to provide services, resolve disputes, and ensure security.

7.2 After Account Closure

Even after an account is closed or deactivated, some information may need to be retained for a specified period for legal reasons. Financial transaction records in particular may need to be kept for an extended period as they are subject to legal and regulatory requirements.

7.3 Deletion of Data

When the need for retention ends, we delete the information securely or anonymize it in such a way that you can no longer be identified.

As an account holder on the mms99 platform, you have certain important rights that ensure your control over your data:

mms99 is a platform for adults. We strictly prohibit registration and use of our services by those under 21 years of age (minors). We do not knowingly collect any personal information from minors.

Age verification is a mandatory step in the registration process. If any user creates an account by providing a false age, that account will be immediately closed and the associated funds will be handled in accordance with applicable rules.

If you believe a minor is using our platform, please contact us so that we can take immediate action.

mms99 reserves the right to review and update this privacy policy from time to time. The policy may be updated in response to changes in the scope of services, the introduction of new technologies, or legal requirements.

If significant changes are made to the policy, we will notify you in the following ways:

• A notice will be displayed on the main page of the site.
• A notification will be sent to your registered email address.
• Your consent to the changes will be requested when you log in.

We encourage you to review this policy regularly so that you remain aware of how your information is being kept secure.